If you are wondering why am I writing this post; the reason is because I faced the consequence of trying to shop online with a pathetic online store called as indiaplaza.in. Let me tell you the whole story. I was working for Google Hyderabad, before I moved to Gurgaon for my PhD. I got some gift voucher from my team at Google as a reward for achieving some milestone. The gift vouchers were to be redeemed at indiaplaza.in. I had Rs. 7500/- worth of gift voucher. And I wanted to buy a home theater worth Rs 12499.
I redeemed my gift voucher of Rs 7500 and the rest Rs 4999 I chose to pay through cheque. Now as I checked out I saw that they'll ship me my stuff once they'll receive the cheque and will be able to en-cash it. I realized this could take more than 20 days for my stuff to reach me (including the 10 days of shipment time indiaplaza talks about). So I chose to cancel the order and use my debit card instead. Now comes the funny part. I canceled the order and now I cannot redeem my gift vouchers as it says I've zero balance to redeem the amount. I called up their customer care at my expense and I get the wonderful news that they are going to take 4 days for revoking the redeemable amount. Are we talking about information age and internet shopping. This whole shit defeats the purpose of online shopping.
Another irony of all this sad experience is that I wrote them (customerservice@indiaplaza.in, info@indiaplaza.in) a mail yesterday evening and I am yet to hear from them. Following is the copy of the mail I sent them:
I just talked to your customer care, on my bloody expense of making a phone call (because ideally, it should be a toll free number). I was told by your customer care executive that it will take 4 freaking days to make my gift vouchers redeemable again. Are we talking about online shopping? What kind of a pathetic company you guys run. I canceled my order 010820070431 because I wanted to use my debit card so that I can avoid the delay of you receiving my cheque and can have my order shipped instantaneously.
I am sorry to say but this bullshit of taking 4 days defeats the purpose of having an online shopping company like yours and me doing online shopping with a company like yours. I am very disappointed by this and might not think of shopping with you guys. I am going to also ask my company Google India to stop buying gift coupons from you because others from my company will face a similar problem like this. I am going to mark this mail to the person in Google responsible for buying gift coupons for our company. I am going to blog about the pathetic service on my blog and you can see the story in couple of hours at
http://bloggingtheweb.blogspot.com
Thank you very much for the excellent online shopping experience that you are providing.
A really angry customer,
Vivek
I am waiting to hear from some moron sitting there and reading mails, if they are not busy licking somebody's a**.
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